About Us

Welcome to LiveHermitCrabs.com. Your one stop shop for all of your Dry Land Hermit Crab and Reef Aquarium supply needs. From books and nano-tanks, to food and even live crabs, we have everything to make your hermit crab experience enjoyable and rewarding. Hermit Crabs can live for years with the right care and supplies. Find everything you need right here, at LiveHermitCrabs.com.

If you don’t see an item that you are looking for, simply email us and we will create one for you! We are a small dealer and we have experience with ALL the products listed on this site, so don’t hesitate to email us any questions.

We offer a money back guarantee on all of our products. Just send it back for a full refund. As long as the product is in its original package, the refund is returned. For a full explanation of refunds and our store policy, email us. We are here to help. You can also reach our Live Hermit Crab operator by clicking on the live chat button.

All questions and inquiries can be sent to: customerservice@livehermitcrabs.com

We ship directly to you from our facility in New York and have many shipping options avialable. Contact us with your questions and concerns at anytime.
customerservice@livehermitcrabs.com

Please allow up to 2 weeks for your order to be processed and shipped. During the winter and summer months, live orders may be delayed further if the weather is too cold or too hot to ship. Our main concern is the safety of the crabs. Once you place an order, it will be processed electronically and handled by a live hermit crab specialist. Upon, shipping, you will receive notification of your tracking number. Should there a problem with your order, you will receive email notification quickly and securely, to ensure that your order is handled promptly and any problems are corrected quickly.

We are fully dedicated to your satisfaction. Should you not be satisfied with your supply order, please return it for a full money back guarantee. If you don’t want your money back, we will gladly give you a credit upon receiving the items that were sent to you. Our goal is to make you, and your hermits, completely satisfied.

Please note that we are currently undergoing a change in management and location. We are working very hard to catch up on old orders, as well as process all the new orders coming in. We are going to be changing our shipment methods as well. The current shipping method will be ground shipping for dry goods and supplies, and Post Office Express for live orders, with a $15 flat shipping fee per order. This ensures that the crabs will get to your destination within 48 hours, and still remain affordable. This fee is subject to change at anytime but for now, this will cover both the shipping for crabs and dry goods (supplies). Please email us with any concerns you may have before or after you place your orders. Thank you for shopping with us.